Revised 9/18/00
Thank you for taking the time to complete this survey.
It is very important and necessary for us to assess your understanding and compliance to several key elements of QS-9000.
We have obtained certification to QS-9000 or ISO-9000 and a copy of our certification is attached.
We are pursuing certification to QS-9000 or ISO-9000 and have targeted completion by
Please answer each question by selecting a number in the scale from 5 to 0 with the extent that you STRONGLY AGREE (5) or STRONGLY DISAGREE (0).
Executive management has defined and documented its policy for quality and its commitment to quality. This policy is understood and maintained at all levels of the organization.
Executive management reviews the quality system at defined intervals to ensure its continuing suitability and effectiveness.
A documented and maintained Quality Manual exists with reference to quality system procedures that define the structure of the documentation indicated in the manual.
Control Plans are used to detail the controls used to insure process control.
A Continuous Improvement Plan is used to identify opportunities to improve quality, service, price and productivity using tools such as Control charts, Value Analysis, Benchmarking, Mistake Proofing and others.
Documented procedures exist which establish and maintain procedures for contract review and coordination of those activities.
Documented procedures exist to control all drawings, documents and data related to the completion of the requirements on the order (contract).
Verification and control of the ordered process/product description and drawing revisions to those processes and drawing revisions planned for use in completion of the contract exist and are practiced. Obsolete documents and process descriptions are assured against unintended use.
All processes and materials are compliant with current governmental and safety constraints on restricted, toxic and hazardous substances as well as environmental requirements with regards to the products provided to EMC.
Positive product identification measures (for individual baskets and/or bundles of product) are used throughout all processes.
Documented work instructions such as process sheets, shop travelers, test procedures and SPC methods regarding all process operations and monitoring activities are used and maintained.
Facilities are clean and maintained in a state of order and repair to insure that processes are carried out under controlled conditions.
Key process equipment has been identified and an effective preventive maintenance system established to include: scheduled maintenance activities, documented maintenance objectives and predictive maintenance methods.
Documented procedures for inspection and testing activities have been developed and are maintained in order to verify that the specified requirements of the product are met.
Inspection procedures are carried out in accordance with a documented Control Plan.
Control of Nonconforming Product is maintained with documented procedures to ensure that product is prevented from unintended use or shipment.
Documented procedures exist to implement Corrective and Preventive actions.
Controls and procedures are applied to ensure that corrective action is taken and that it is effective.
Procedures exist to ensure that the methods of handling product prevent damage or deterioration.
A system exists to monitor and support 100% on-time shipments to meet customer production and service requirements.
Quality records are maintained to demonstrate conformance to specified requirements and the effective operation of the quality system.
Statistical techniques are understood and utilized in controlling and verifying process capability and product characteristics.
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